Refund policy
At Honey Bird Sweets, we bake our Lahijan koloocheh from an authentic family recipe and stand behind every box we ship. Because koloocheh is a food product, we cannot accept returns — but if you are not happy with your order, we will make it right.
Our Satisfaction Guarantee
If your order arrives damaged, has a quality issue, or you are simply not satisfied with it for any reason, contact us within one week (7 days) of delivery. We will give you a full refund, or a free replacement if you prefer. You do not need to send anything back.
How to Request a Refund
Email us at sales@honeybirdsweets.com within 7 days of delivery and include:
- Your order number
- A short note on what went wrong
- Photos of the product and packaging, if it arrived damaged
We read every message personally and aim to reply within 1-2 business days.
No Returns Needed
Because our cookies are a food product, we do not accept physical returns. Please do not ship anything back to us.
What This Policy Does Not Cover
- Requests made more than 7 days after delivery
- Orders that could not be delivered because of an incorrect shipping address entered at checkout
Refund Processing
Once approved, your refund is issued to your original payment method. It usually appears within 5-10 business days, depending on your bank or card issuer.
Order Cancellations
Orders ship quickly, often the same business day. If you need to cancel or change an order, contact us as soon as possible at sales@honeybirdsweets.com. We will do our best to accommodate any request we receive before your order has been prepared for shipping.
Questions?
For any questions about this policy, contact us at sales@honeybirdsweets.com. We are happy to help.